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HarshaNK's avatar
HarshaNK
Icon for Altostratus rankAltostratus
Nov 24, 2025

MAC users unable to access Internet when on Netskope

Hi Team,

We recently upgraded our F5 APM Clients from 7245 to 7261 . Post that some users are unable to access generic Internet websites ( which are not tunneled ) like google, Github and much more. They just get the error as connection closed in browser. Anyone here faced the same issue and if yes any suggestions. Some Difference which we noticed were that some Non working users had Netskope installed in their system

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3 Replies

  • Melissa_C's avatar
    Melissa_C
    Icon for Moderator rankModerator
    Dec 04, 2025

    Hello HarshaNK​ 

    Noticed that you hadn't received any responses and wanted to check if you were able to resolve outside of here or if you were still looking for help? If you have fond a solution, please update your post to allow for you and future users who may run into this scenario to be able to reference. However, if there are still question add those in here and we will see what we can do to get you answers. 

    -Melissa  

  • HarshaNK's avatar
    HarshaNK
    Icon for Altostratus rankAltostratus
    Dec 09, 2025

    Users are still having issues, F5 Engineer has recommended to Disable the setting Prevent Local Client to make Routing changes, we need to test by disabling it and check.