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Forum Discussion

Daniel_Beckham_'s avatar
Daniel_Beckham_
Icon for Nimbostratus rankNimbostratus
Nov 24, 2015

I'm unable to upgrade an active LineRate license from one tier to the next

I just upgraded a Tier 3 LineRate subscription Tier 4, but license refresh base does not upgrade the license. I see this repeated in /var/log/controller.messages : Nov 24 16:42:03 LROS LRO...
application delivery
linerate
Daniel_Beckham_'s avatar
Daniel_Beckham_
Icon for Nimbostratus rankNimbostratus
Nov 25, 2015

So, another question. How do I actually cancel my subscription and then purchase a new one?

 

This document about configuring licensing does mention that you must cancel and purchase a new one: If you want to upgrade your license, you need to cancel your existing license on linerate.f5.com/try, then purchase a new one.

 

I can see on my subscriptions list at https://linerate.f5.com/try, and I see the cancel button here https://dl.dropboxusercontent.com/s/sfz417b0dzcrznp/2015-11-25%20at%209.35%20AM.png, but it's not obvious how I'll be able to repurchase a license for the current system I'm using.

 

Do I actually have to entirely replace the current system with a new installation? This is a running, production system serving traffic and will be serving traffic over the next few days, which is our biggest time of the year.

 

I'll be honest. I really, really love the LineRate software and I seriously want this installation to be hugely successful so that we can use it in our other data centers, but I can't risk my job, or many company's well being on a hokey, broken software licensing model that is great for F5, but is constantly screwing over the customer. What is going on?

 

Daniel_Beckham_'s avatar
Daniel_Beckham_
Icon for Nimbostratus rankNimbostratus
Nov 25, 2015
The original reg key was MEXLJZY. I couldn't wait any longer, or I would have had to shut this data center down, so I went ahead and gambled on cancelling the MEXLJZY license and purchased a new one, ZUHHSCN, which expires on 12/25/2015. No change. After following the LineRate instructions to add the new registration key, there is no change in the registration information. It still shows the Tier 2 limits of 1000/100/100 and an expiration date of 12/14/2015, the old key's expiration. If I try to use license refresh base, I see this error: Nov 25 10:16:46 LROS LROS: ERROR: Failed to obtain a license: